Problems with the wifi connection Roborock S5 MaxEuge07/30/2020 16:53 4714 11 0

Euge

I have a Roborock S5 MAX. I am in Argentina. I tell them that

I am amazed with it, that I was able to connect, add it to the Roborock app,

but when using it it takes a long time to load the map, sometimes it takes 30

min to connect with Wi-Fi. It is true that my Wi-Fi 2.4 is quite bad, because

the internet service in my area is lousy, but I want to rest assured that this

is the problem and not the robot. Today, for example, I had it cleaning without

being able to show me in real time the map of my house (after 15 minutes it did)

because it wasn’t connected, that error arises in the connection that I leave

in the photo, and therefore I cannot enter to decide which plant I want to

clean. Today I made it clean the one that was recorded the last time. I lifted

the lid of the robot and the blue wifi light is continuous, I understand that

it is connected, but in the app it gives me an error in the connection, and it

takes a long time for the app to show me all the functions because it is not

connected. Today when I was trying to load the map, while the device was

cleaning, on two occasions it said it was offline. Then I try again and it

opens, but it doesn't load the map for waaaaay too long. I already appreciate

the help of technical support or a supportive member. Best regards

RR_Support

Hello,

For the map loading issue:

1. Does problem happen at the moment when robot starts from the dock? or it could show map fine before it cleans for some time or some area such as 100 square meters? They are 2 different problems and very important for us to figure out what is wrong.

2. Please send us all info of your robot. See attached picture info.

3. What is the size of your house? not size already cleaned, but your house's whole size.

4. If you are using Mi Home, tell us which region your Mi Home selects and switch region to re-add robot to Mi Home to have a try. See attached picture.

5. Clear cache of app. See attached picture.

6. Reinstall app to have a try.

7. Pls use your phone data instead of wifi to see whether map will show up.

8.To rule out the wireless stability issue, you can connect the S5 Max to the mobile hotspot to have a test.

You must get 2 smart phones( A and B) .

1. Enable phone A's hotspot in phone's setting and create a name and password of hotspot.

2. Use phone B to install app and try to make robot cleaner connect hotspot sent from phone A.

Forget about the wifi from router in the whole process.