Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Hello,
If the robot's cleaning trace is abnormal, try methods below.
1. Did the problem happen when the water tank was installed? If yes, uninstall tank to see if problem exists.
2. Have you ever checked if there is anything stuck inside of the wheel?
3. Does it happen on both carpet and hardfloor? Did you wax wood floor recently?
4. Use wet cloth to clean the wall sensor at right of device and cliff sensors like attached picture to have a try. If problem still exists, could you please send us a picture of wall sensor? You need to open the flash when taking photo of wall sensor so that it could show inside of sensor clearly.
Thanks for the reply.
1. No watertank is installed.
2. I cant find anything that is stuck
3. It happend both on carpet and hardfloor. We have not wax recently.
4. It is still a problem unfortunately.
I have difficulty posting a picture here. Can I send it by email?
You can email us via support@roborock.com.
Please attach the forum link so that our agents can have a full understanding and continue to help you.