S6 MaxV appears offline/ not responding in Google home

S6 MaxV appears offline/ not responding in Google home

As per topic, my roborock S6 MaxV appears off line in google home. It used to be working fine.


I tried to unlink my roborock account in google home and relink it, it shows the errror "Something went wrong".


Im still able to control my S6 MaxV in the roborock app. Im based in Singapore

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  • I have the same problem, two other reported the same thing over on Reddit.

    Like0
    RR_Support
    RR_SupportStaff Member08/29/2020      07:31
    @Bjorn:

    Hi, please provide the info asked above. Besides, what is the model number of your robot?

    Like0
    Bjorn
    Bjorn08/29/2020      07:59
    @RR_Support:

    I have the S6 maxv

    I dont feel comfortable sharing this info on the forum

    can I direct messege you or send in a ticket instead? Thanks

    Like0
    Bjorn
    Bjorn08/29/2020      08:34
    @RR_Support:

    sent PM.

    thanks

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  • Hello,

    Could you tell us your Roborock account and google home account so that we can check more details?


    Thanks a lot.

    Like0
    alex
    alex08/29/2020      08:25
    @RR_Support:

    Hi i've pm you my details

    Like0
  • it's solved already. The support is really great! Thanks alot!

    Like0
    RR_Support
    RR_SupportStaff Member08/30/2020      06:10
    @alex:

    Great to know that and thanks for your appreciation.


    If you have any further question, do not hesitate to contact us.

    Like0
  • Hi. The problem is back again. My roborock appears offline again in Google Home. Kindly assist. Thanks

    Like0
  • I also have this issue, unfortunately. Also S6 MaxV..

    Like0
    RR_Support
    RR_SupportStaff Member10/13/2020      08:58
    @Kenneth:

    Hi Alex and Kenneth,

    Is there any error message on Google home showing why it does not respond?

    At the same, can you manage the S6 MaxV with your home wifi and cellular data?


    Try to unlink it and link it back to the google home.

    Like0

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