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S6 MaxV appears offline/ not responding in Google home

alex 359 13 1

S6 MaxV appears offline/ not responding in Google home

alex 359 13 1

As per topic, my roborock S6 MaxV appears off line in google home. It used to be working fine.


I tried to unlink my roborock account in google home and relink it, it shows the errror "Something went wrong".


Im still able to control my S6 MaxV in the roborock app. Im based in Singapore

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  • Bjorn

    I have the same problem, two other reported the same thing over on Reddit.

    Like0
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    RR_Support
    RR_SupportStaff Member08/29/2020      07:31
    @Bjorn:

    Hi, please provide the info asked above. Besides, what is the model number of your robot?

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    Bjorn
    Bjorn08/29/2020      07:59
    @RR_Support:

    I have the S6 maxv

    I dont feel comfortable sharing this info on the forum

    can I direct messege you or send in a ticket instead? Thanks

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    Bjorn
    Bjorn08/29/2020      08:34
    @RR_Support:

    sent PM.

    thanks

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  • RR_SupportStaff Member

    Hello,

    Could you tell us your Roborock account and google home account so that we can check more details?


    Thanks a lot.

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    alex
    alex08/29/2020      08:25
    @RR_Support:

    Hi i've pm you my details

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  • alex

    it's solved already. The support is really great! Thanks alot!

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    RR_Support
    RR_SupportStaff Member08/30/2020      06:10
    @alex:

    Great to know that and thanks for your appreciation.


    If you have any further question, do not hesitate to contact us.

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  • alex

    Hi. The problem is back again. My roborock appears offline again in Google Home. Kindly assist. Thanks

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  • Kenneth

    I also have this issue, unfortunately. Also S6 MaxV..

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    RR_Support
    RR_SupportStaff Member10/13/2020      08:58
    @Kenneth:

    Hi Alex and Kenneth,

    Is there any error message on Google home showing why it does not respond?

    At the same, can you manage the S6 MaxV with your home wifi and cellular data?


    Try to unlink it and link it back to the google home.

    Like0
    Reply

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