r/Roborock - Do any of the roborocks actually clean carpet?
https://www.reddit.com/r/Roborock/comments/infvqd/doanyof_the_roborocks_actually_clean_carpet/10 votes and 16 comments so far on Reddit
This is not just an issue I am having as you can see others on reddit are also experiencing this:
and
It seems like the brush barely works on carpets. For me personally, I almost never have cat fur picked up on very low pile carpet. You can see images of the examples here:
Support told someone on reddit that this is because the motor could burn out, but it barely works at all. I'd expect something like this to actually pick up cat fur on carpets and other debris but it seems like if you have carpet, it's not a good machine. Are there plans to fix this with a firmware update? It seems like others are reporting carpet is better on the S5.
Picture showing how tall the carpet is (not very tall). It's very low pile/cheap apartment carpet. Not something heavy duty.
Hello,
Thanks for reaching out.
Please ensure that the carpet mode has been enabled.
Turn over the robot and ensure that there is nothing tangled in the main brush.
Besides, may I know where did you purchase the S6 MaxV? Please tell us the device info.
Hello,
The carpet mode was already on so that doesn’t seem to be the issue. I purchased it on amazon.
Info below:
Model : roborock.vacuum.a10, Serial number : R0404S03200585, UID : rr5d08b143e41830, App version : 2.1.16(iOS), Firmware version : 01.46.00
Hello,
Thanks for your reply and info.
Please clean the filter and main brush. Also you can send us some pictures of them.