Roborock S6 not starting, no lights, not charging, chimed randomly and now nothing...mike09/09/2020 14:44 10583 7 0

mike

Early this morning my S6 randomly made startup chimes and the voice talking (I can't recall what was said, I was half asleep). Investigating the S6, I saw that the home dock was not providing the S6 power (the constant light on the dock), and the S6 was not charging (no glowing light on the vacuum).

I've checked that it was seated properly and there was no dust between the contacts on the dock. Still no charge and no light. Tried resetting (2 button method) but no lights, no beeps. And no ability to connect via app (its says that the S6 is offline).

So, about 3 hours later it randomly chimed twice. But since then no chimes, and no light.

Anyone know what the issue may be?

RR_Support

Hello,

Please check if the dock charger is working or not.

The indicator light on top of the dock should be solid on without the robot and off with the robot placed on it.

Kindly double confirm if the cable and the slot of the dock are well connected.

Please push the cable head into the slot at bottom of the dock very hard. See the video below.

https://youtu.be/LHupFrt14BE

Are you able to turn it on by pressing the power button on S6?