Roborock S5 - Error 107JamesH09/09/2020 19:21 5796 5 1

JamesH

i have had my S5 for just under two month. the other day, when it was in the middle of a open room it stopped and displayed error 107 "right wheel short circuit". Several resets did not solve the problem and it has been displaying that code ever since. Any one know how to solve this problem? Reached out the Roborock customer service and have not heard back yet.

RR_Support

Hello,

We suggest you factory reset the device. See the video below:

https://youtu.be/bjSVEEgkVn0

Step 1. Hold the recharge button for 3-5 seconds.

Step 2. Press the reset button next to wifi LED with a pin just once. Then the light of the power button, recharge and spot cleaning button will be out. When doing this, please make sure you're still holding the recharge button without moving.

Step 3. Keep holding the recharge button for 5 seconds after you've pressed the reset button until the light of the power button blinks again, then you'll hear the tone "Restoring the initial version. It will take about five minutes. Please wait with patience". After that, you could stop holding the recharge button.

Besides, may I know when and where you purchased this S5?

Brabu5

Hi.

I have similar problem but it was the left wheel, error 105.

This is the response from the customer support.

I fixed mine following their instructions, hope helps.

If the internal error is related to the short circuit of the wheel, please try the method below:

1. Put the device on the ground, push it manually onward & backward for around 10 sec (like using an eraser). See video below:

https://youtu.be/MiBkw_lcTF8

2. When it feels like there's less resistance on the wheels, start cleaning again to see if it works.

Notice:

Manually pushing the device would cause an overheat of the motor. If it couldn't be handled within 10 sec, please wait for a while until the motor cools down, and try it again.