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My roborock is not working!!

Khey 197 3 0

My roborock is not working!!

Khey 197 3 0

Hi, i just bought my roborock 4 months ago, and after i update the latest version, my roborock is not working as usually. And i try to reset it but i got an issues like this.. i'm so grateful if u know how to handle it, thanks!


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  • RR_SupportStaff Member

    Hello,

    What is the model number of your robot? Which app do you use? Mi Home or Roborock app?


    Please ensure that the wifi network and password are correct, and ensure that there is no special character, like @ #.


    You can power cycle the router and the robot both to have a try.


    Besides, you can try to connect the robot to the mobile hotspot.

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    Khey
    Khey09/13/2020      02:47
    @RR_Support:

    Roborock s5 max and i use mi home

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    RR_Support
    RR_SupportStaff Member09/15/2020      11:35
    @Khey:

    Gotcha, thanks for your reply.


    Have you ever tried other suggestions mentioned above? Did they help?


    Also, you can switch to another cellphone to have a try.

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