Hi. I have a Roborock S5 and an S6 that are cleaning the same single story house. The S5 for some reason gets frozen trying to load its map onto the app. I'm using an apple phone. I've used this same S5 machine successfully for about 1-2 years with mapping without issues. The S6 has no problems cleaning the exact same space and keeping its mapping loading correctly.
The issues seems to happen when the unit gets farther away from the dock. Perhaps when it switches to a wifi range extender (at least that's one theory).
I've tried clearing the cache, deleting the app, reseting wifi … all without success.
The only thing that works is turning off mapping (and losing the map). But then the problem comes right back within a single cleaning anyway so I'm never able to regenerate a map of the whole house.
Something has changed on the software or hardware side last few months for this to happen.
Any help much appreciated.