Hi we are generally happy with S5MAX BUT It damages valuable hand made carpets even in night mode. Since gentle mode has been removed we can not use on such carpets any more. PLus gentle mode was not available in the mode settings to assign a room permanently and it was an important problem, but with the latest update now we had a bigger problem with the loss of the gentle mode. PLEASE SUPPORT TO GET GENTLE MODE ASAP PLUS AS A PERMANENTLY ASSIGNABLE CUSTOMIZE OPTION.
Hello,
Thanks for your info.
We have noted that and will forward your request to our RD team.
Thank you this update would be very beneficial please sort this out asap. Best!
You are very welcome. Please kindly wait with patience and keep an eye on the app for firmware update.
@RR_Support I really appreciate the powerful software and continued support for Roborock models - that's why I have chosen this brand.
And because of that, I am shocked that you have removed a very important, useful and needed function. Giving nothing instead! It is a clearly step back. Gentle mode was one of the features that decided of purchasing S5 Max in my case. I really needed this very silent, quiet mode for my newborn kid.
Other people, like @TYPearl have their own reason for using this mode. And it is always a good reason. Please, give this functionality back, it's very, very needed.