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GENTLE MODE MUST RETURN S5MAX & MUST BE IN CUSTOMIZE OPTIONS OR S5MAX DAMAGES HANDMADE CARPETS

TYPearl 531 9 1

GENTLE MODE MUST RETURN S5MAX & MUST BE IN CUSTOMIZE OPTIONS OR S5MAX DAMAGES HANDMADE CARPETS

TYPearl 531 9 1

Hi we are generally happy with S5MAX BUT It damages valuable hand made carpets even in night mode. Since gentle mode has been removed we can not use on such carpets any more. PLus gentle mode was not available in the mode settings to assign a room permanently and it was an important problem, but with the latest update now we had a bigger problem with the loss of the gentle mode. PLEASE SUPPORT TO GET GENTLE MODE ASAP PLUS AS A PERMANENTLY ASSIGNABLE CUSTOMIZE OPTION.

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  • RR_SupportStaff Member

    Hello,

    Thanks for your info.


    We have noted that and will forward your request to our RD team.

    Like1
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    TYPearl
    TYPearl09/22/2020      23:05
    @RR_Support:

    Thank you this update would be very beneficial please sort this out asap. Best!

    Like1
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    RR_Support
    RR_SupportStaff Member09/23/2020      00:27
    @TYPearl:

    You are very welcome. Please kindly wait with patience and keep an eye on the app for firmware update.

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    Deeyw
    Deeyw09/26/2020      19:52
    @RR_Support:

    @RR_Support I really appreciate the powerful software and continued support for Roborock models - that's why I have chosen this brand.

    And because of that, I am shocked that you have removed a very important, useful and needed function. Giving nothing instead! It is a clearly step back. Gentle mode was one of the features that decided of purchasing S5 Max in my case. I really needed this very silent, quiet mode for my newborn kid.

    Other people, like @TYPearl have their own reason for using this mode. And it is always a good reason. Please, give this functionality back, it's very, very needed.

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