No water coming onto mopping clothLoz09/21/2020 09:37 3037 1 0

Loz

I have had my Roborock S5 max for 5 months. All of a sudden the mop does not get wet any more.... I have tried different mop settings - no mop zone is definitely not on yet the mop cloth remains completely dry. Does anybody know what could be the issue?

RR_Support

Hello,

Thanks for your info.

If the water comes out only a little or none at all, please try the methods below.

1. Wet the mopping cloth before mopping, install it, and start the robot for 10 minutes with the wet cloth to see if the floor is mopped.

2. Change another mopping cloth.

3. Make sure there is no detergent in the water because it might block the air-in hole.

4. Turn the device over, the two small slots under the robot will be found out if you've removed the water tank. Check if there's anything blocked them slightly with a needle. After that, please install the water tank and mopping module (without the mopping cloth) and run the device for around 20 sec. Please check if there're 2 water trails on the ground. 

5. Pump up air from the air-in hole (such as blow it) and see if there're any bubbles in the water. See attached picture.

6. Pump water from the water-out hole and see if there's any water coming out. See attached picture.

7. Disable the carpet mode and try again. See attached picture.