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RoboRock S5 Keeps saying "Charging"

CyprusGrump 2643 2 0

RoboRock S5 Keeps saying "Charging"

CyprusGrump 2643 2 0

The vac has worked normally until just recently.

It reports as 'off line' in the ap.

When I put it on the charging base is just plays the tune and says 'Charging' every 20 seconds or so.

I've monitored the charging voltage and it drops from ~20V to ~7V in the same timing...

What to do...?

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  • CyprusGrump

    Just taken out the battery and checked it - 6.6V

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  • RR_SupportStaff Member

    Hello,

    If you have wiped charging contacts, could you send us pictures of charging contacts on dock and underneath of the robot as the attached picture "charging contact"?


    Please check if the dock charger is working or not.

    The indicator light on top of the dock should be solid on without the robot and off with the robot placed on it. See attached picture.


    Kindly double confirm if the cable and the slot of the dock are well connected.

    Please push the cable head into the slot at bottom of the dock very hard. See the video below.

    Also you can change another wall outlet to have a try.

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CyprusGrump
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