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S5 wont start cleaning

PolakoSzaf 259 2 0

S5 wont start cleaning

PolakoSzaf 259 2 0

Hello

my roborock was working fine until one day. When i click Clean on the app it doesn’t start the engine, just gives A message After a while charging.

no error codes

battery is full

0
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  • PolakoSzaf

    Turns out that the battery is dead. After taking from then dock robot goes off. There is no voltage on the battery pins

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    RR_Support
    RR_SupportStaff Member10/10/2020      10:26
    @PolakoSzaf:

    Hi,

    Thanks for your reply and info.


    Where did you purchase this S5? You can email our customer service team for further help. Invoice/receipt is required. email address is support@roborock.com

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