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S5 Max side brush gets stuck in carpet

sans 868 2 1

S5 Max side brush gets stuck in carpet

sans 868 2 1

My S5 Max side brush gets stuck in carpet and the vacuum do not move after that. This carpet has dark blue and ivory color pattern at the edges. S5 Max finds it hard to climb over carpet at the blue color edges, it thinks that side is a cliff. It climbs only over the light color edges.

I do not understand why vacuum need side brush on carpets. if there is a way to turn off side brush on carpets, it might work.

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  • sans


    Here is the carpet I have

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    RR_Support
    RR_SupportStaff Member10/14/2020      10:40
    @sans:

    Hello,

    Thanks for your info.


    Our vacuum may not work on some deep color carpets or carpet with different color patterns, because the carpet will absorb light, which will make device misidentify the carpet as cliff and avoid to clean.


    Unfortunately, there is no switch on hardware or software to disable cliff sensor which is necessary in most occasions. Hope you can understand and forgive this drawback.

    If you really hope to disable it, you could try to use white tags to cover all sensors lightly.

    But make sure the tags doesn't interfere other parts near like side brush, charging contact and front bumper. Besides, it may cause some other potential risks like falling on stair or other errors.


    Also, there is no option to disable side brush. Instead, you can set no mop zone or no go zone around the carpet area to avoid the stuck issue.

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