My RR doesnt go back for charging

My RR doesnt go back for charging

Hi, i have my roborock s5 max, and i have some problems with it. My roborock is not doing well with the map,still going to the blocking zone and always grooming until low batt and not going back to its home for charging. What should i do?

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  • Hello,

    Thanks for your info.

    Go to cleaning history and send us a problematic cleanup map.

    Use wet cloth to clean the wall sensor and cliff sensors.

    Move the robot 1 meter away from the dock and press "recharge’ button to verify whether it can return to the dock.

    Also you can move the dock's position to a more central area of the house to re-map it.

    Khey10/17/2020      02:25

    RR_SupportStaff Member10/17/2020      14:16


    Could you provide the problematic cleanup map as pic below?

    Have you ever tried the suggestions mentioned previously? Did they help?

    And may I know where did you purchase this S5 Max?


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