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Roborock S5 max device offline

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Roborock S5 max device offline

ck 399 1 0

so I am having the exact same problem many of you guys had but i cant fix it...


it worked fine for 4 days and today the device.went offline and wouldnt reconnect no matter what i do(reset wifi on device,disabled MAC Filter, uninstall and reinstall app, download xiaomi app,changed region to singapore)...im pretty sure i followed all the steps...do i hv to factory reset it?

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  • RR_SupportStaff Member

    Hello,

    What is the wifi led indicator of S5 Max when it is offline? What about other wireless devices? Do they lose wifi connection?


    Try to reboot S5 Max and verify whether it can reconnect to the home wifi.


    Which step it gets stuck? You can send us a picture of it.

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