Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Hello,
1. Change another mopping cloth.
2. Make sure there is no detergent in the water because it might block the air-in hole.
3. Turn the device over, the two small slots under the robot will be found out if you've removed the water tank. Check if there's anything blocked them slightly with a needle. After that, please install the water tank and mopping module (without the mopping cloth) and run the device for around 20 sec. Please check if there're 2 water trails on the ground.
I bought S5 Max in July. And now just found out there is no water out from water tank. I only can found 2 small hole after remove the mop module not the water tank. Can you please show where is 2 little that u mentioned?
Please remove the water tank first. Then, turn over the robot. You will see two water out holes beneath the main unit. See the attached picture for referene.
Hi, in my water tank was mold. I cleaned it with chlorine and after it no water out . I already checked the holes seems OK. What gone wrong?
Hi, thanks for your reaching out.
It's not suggested to use chemical products like chlorine because they may be too strong for the water tank and may even cause damage.
May I know if you've tried the following? Is there any water coming out from the robot?
Please install the water tank and mopping module (without the mopping cloth) and run the device for around 20 sec. Please check if there're 2 water trails on the ground.