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Roborock is stuck

Bunny 490 1 0

Roborock is stuck

Bunny 490 1 0

I already using my roborock for about 1 week, suddenly yesterday my roborock said that it stuck and it requested to removed any obstacle but I didn't find any obstacle that blocking its way. I can continue to clean the room after that but my roborock got stuck again for about 3 times. Beside that my roborock running randomly (you can see at my attachment) and it needs more time to clean the room. Can you help me to solve this problem?


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  • RR_SupportStaff Member

    If robot says error 8 stuck when there is nothing around it then try the methods below.

    1. Remember, robot cannot be moved by hands or it will get lost in the room, and may say error 8.

    2. If error only happens in one place, send us a picture to show what the place looks like.

    3. Turn over robot to check if there is anything stuck in the wheel, and use hand to roll the two wheels to feel if they are too loose or too tight.

    4. If water tank is installed, remove it to test if error still appears.

    What is the model number of the robot?

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