vacuum start scheduled cleaning, but barely leaves the dock and says positioning failure. It does not return to the dock. It works just fine if you schedule it manually.
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What is the model number of your robot? Could you send us a video of this abnormal behavior?
Ensure that there is nothing on the way out.
You can change another schedule time to have a try.
Besides, you can move the dock's position to a more central area of the house and ensure that there is enough space for it.
My Roborock S7 MaxV has also started having repeated positioning failures. I took it apart and did not find any obstructions. Software is up to date. It will clean when I have it clean a specific room. I am going to try and delete the programmed schedules and see if that helps.
Hi, thanks for your updates.
This issue is usually related to the map. You can delete the current map and remap the house and try again to see if it helps.
Mine is doing the same as described above. I just did the remapping not long ago because of this issue and it worked ok for a while. Now it’s back to doing it again and nothing has changed about the map. I did a thorough cleaning of all the sensors and anything else I could think of. Some other ideas would be appreciated. I will try remapping again if nothing else but it takes some time as I have quite a few rooms and no go zones to set up.
Thanks for reaching out. We suggest you move the dock to a room where the surrounding environment of dock doesn't move frequently. It's suggested to place it away from chairs and table legs.
The s7 new from Amazon worked 2x, then went nuts never repositioning. Factory reset, quick map, worked normal and then went nuts again before finishing 1 cleaning. Trying to do new quick map and obviously something about this thing has issues. Average 3 bedroom home. Typical amount of furniture. Not moving stuff. Dock on large wall nothing anywhere nearby. Wife not happy.
Here’s my map tracking and a video. The actual position of video is hall on right side whereas the position on the map has the bot location midway through the home to left. No stopping or pausing. Happened without interference of any sort.
It seems like there's something wrong with the robot sensor.
We hope we could work with you to locate the cause and address it. Would you please contact us at email@example.com(if you are in EU, contact firstname.lastname@example.org)so that we can better assist?
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