Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

Roborock servers down UK

Vander 823 7 0

Roborock servers down UK

Vander 823 7 0

Hello

I’ve lost all access to my 2 roborocks and I can’t log in to my account. I’ve seen the suggestion to change region however this is impossible as I can’t log in to the app. My WiFi and internet connections are fine and both vacuums are connected to my WiFi.

is there a problem with the servers. If so this is incredibly annoying that the vacuums are so dependent on the servers. Surely it should be possible to connect locally - this really should be offered as an option.

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • Tunc

    I agree Vander. I have the same problem and its very ridiculous that the app is server dependent when it should work on saved device and map. Right now I can't clean my house because of this issue.

    Like1
    Reply
  • Vander

    This is definitely a roborock server issue - I can connect to my vacuums using the Xiaomi Mi app without issue.

    Very poor Roborock - you must implement a system for users to use their devices locally.

    Like1
    Reply
  • Vander

    Roborock have replied to me by email and acknowledged that they have a cloud server issue which they are trying to fix.

    Like1
    Reply
  • MikaelM

    Same in Sweden! Strange thing is that one of my accounts works.

    I can still use the app on Android on my account that doesn’t work, no maps but still. But on my iPhone can’t even reach my Roborock S5Max.

    Like0
    Reply
    Vander
    Vander11/07/2020      15:23
    @MikaelM:

    It’s working now. Really quite disruptive so roborock really need to allow local connection.

    Like1
    Reply
  • MikaelM

    Works now

    Like0
    Reply
  • RR_SupportStaff Member

    Hi all,

    Sorry for the inconvenience caused here.  


    It's working now. Please try again and let us know if you have any further question.

    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
Vander
Welcome to Roborock Forum