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Roborock servers down UK

Vander 885 7 0

Roborock servers down UK

Vander 885 7 0

Hello

I’ve lost all access to my 2 roborocks and I can’t log in to my account. I’ve seen the suggestion to change region however this is impossible as I can’t log in to the app. My WiFi and internet connections are fine and both vacuums are connected to my WiFi.

is there a problem with the servers. If so this is incredibly annoying that the vacuums are so dependent on the servers. Surely it should be possible to connect locally - this really should be offered as an option.

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  • Tunc

    I agree Vander. I have the same problem and its very ridiculous that the app is server dependent when it should work on saved device and map. Right now I can't clean my house because of this issue.

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  • Vander

    This is definitely a roborock server issue - I can connect to my vacuums using the Xiaomi Mi app without issue.

    Very poor Roborock - you must implement a system for users to use their devices locally.

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  • Vander

    Roborock have replied to me by email and acknowledged that they have a cloud server issue which they are trying to fix.

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  • MikaelM

    Same in Sweden! Strange thing is that one of my accounts works.

    I can still use the app on Android on my account that doesn’t work, no maps but still. But on my iPhone can’t even reach my Roborock S5Max.

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    Vander
    Vander11/07/2020      15:23
    @MikaelM:

    It’s working now. Really quite disruptive so roborock really need to allow local connection.

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  • MikaelM

    Works now

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  • RR_SupportStaff Member

    Hi all,

    Sorry for the inconvenience caused here.  


    It's working now. Please try again and let us know if you have any further question.

    Like0
    Reply

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