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Caster wheel broken

Vander 337 3 0

Caster wheel broken

Vander 337 3 0

My S4 front wheel has just broken after vacuuming carpet. I had bought this from a seller ONLYE on Amazon uk whose email address is support@roborock.com. The seller has replied saying this is not covered by warranty as it is “cosmetic” damage. I fail to see how a fault rendering the device useless can be classed as cosmetic. The vacuum is being used as intended and is less the 4 months old.

One other forum member has reported this problem.

Roborock please comment and/or assist - this is clearly a part that is defective and should be covered by the warranty.

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  • RR_SupportStaff Member

    Hello,

    Thanks for your info.


    I found that you emailed us, please wait a while, our agent will follow up and provide a proper solution.

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    Vander
    Vander11/11/2020      17:17
    @RR_Support:

    Ok thanks.

    The seller ONLYE on Amazon is using support@roborock.com as their contact email address, why is this?

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    RR_Support
    RR_SupportStaff Member11/12/2020      13:36
    @Vander:

    It is the official store name which we changed it few days ago.

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