My S4 front wheel has just broken after vacuuming carpet. I had bought this from a seller ONLYE on Amazon uk whose email address is support@roborock.com. The seller has replied saying this is not covered by warranty as it is “cosmetic” damage. I fail to see how a fault rendering the device useless can be classed as cosmetic. The vacuum is being used as intended and is less the 4 months old.
One other forum member has reported this problem.
Roborock please comment and/or assist - this is clearly a part that is defective and should be covered by the warranty.
Hello,
Thanks for your info.
I found that you emailed us, please wait a while, our agent will follow up and provide a proper solution.
Ok thanks.
The seller ONLYE on Amazon is using support@roborock.com as their contact email address, why is this?
It is the official store name which we changed it few days ago.