S6 Maxv Main Brush Not Spinning on Carpet

S6 Maxv Main Brush Not Spinning on Carpet

I have a brand new s6 Maxv and loved it for 2 days, not the main brush will not spin on carpet. I have a S5 that has no issues on the same carpet, but now the s6 will not spin. A quick Google search yielded a lot of results with people plagued with this same issue. Looking to get some support on this as it seems to be a defect affecting A LOT of users. Its a share too because the when the vacuum worked it was great and outperformed all of my other robot vacuums. Hoping to getting official recognition of this issue and confirmation of a fix.

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  • Hello,

    Please send us some pictures of the main brush and carpets you use; you can send us a short video of the abnormal behavior.

    Note: You can upload it online and share us the link.


    Ensure that the carpet mode has enabled, and please send us the device info.


    Like0
    jbrown705
    jbrown70511/20/2020      05:11
    @RR_Support:

    I have already done all of this via email with customer service. I have not heard back.

    Like0
    RR_Support
    RR_SupportStaff Member11/20/2020      09:02
    @jbrown705:

    Do not worry, our agent will follow up. Please kindly wait with patience.

    Like0
    jbrown705
    jbrown70511/28/2020      04:49
    @RR_Support:

    Never heard back. Sent the vacuum back. Tried 3 of them all with the same issue. This is embarrassing for your guys. Its a vacuum that can really vacuum. It seems to be more that just your s6 Maxv, looks like some s5 max's, all version of the s6 and even the s4.

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  • Just adding my experience of this issue as it actually turns out to be a benefit in my house.


    I have all hardwood floors in my house with a few rugs of different thicknesses and fabrics on the hardwood floor.


    With "carpet mode" enabled the robot recognizes when it´s on a rug and increases suction to maximum. The brush is spinning on all my thinner short haired carpets.

    But I have two big thicker rugs with 4 cm long strings. When I removed the dust bin to observe the brush on these rugs I noticed the strings getting pulled up by the brush and wrap halfway around the brush. The robot then stopped the brush and continued cleaning. I am pretty sure that if it didn´t do this, the robot would get stuck or burn the brush motor.


    So for me and my house this turns out to be a very good feature. If the brush did not spin on the short haired carpets though I would be very dissapointed.


    Like0

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