S6 Maxv Main Brush Not Spinning on Carpetjbrown70511/19/2020 04:02 1493 8 1

jbrown705

I have a brand new s6 Maxv and loved it for 2 days, not the main brush will not spin on carpet. I have a S5 that has no issues on the same carpet, but now the s6 will not spin. A quick Google search yielded a lot of results with people plagued with this same issue. Looking to get some support on this as it seems to be a defect affecting A LOT of users. Its a share too because the when the vacuum worked it was great and outperformed all of my other robot vacuums. Hoping to getting official recognition of this issue and confirmation of a fix.

RR_Support

Hello,

Please send us some pictures of the main brush and carpets you use; you can send us a short video of the abnormal behavior.

Note: You can upload it online and share us the link.

Ensure that the carpet mode has enabled, and please send us the device info.

Niklas

Just adding my experience of this issue as it actually turns out to be a benefit in my house.

I have all hardwood floors in my house with a few rugs of different thicknesses and fabrics on the hardwood floor.

With "carpet mode" enabled the robot recognizes when it´s on a rug and increases suction to maximum. The brush is spinning on all my thinner short haired carpets.

But I have two big thicker rugs with 4 cm long strings. When I removed the dust bin to observe the brush on these rugs I noticed the strings getting pulled up by the brush and wrap halfway around the brush. The robot then stopped the brush and continued cleaning. I am pretty sure that if it didn´t do this, the robot would get stuck or burn the brush motor.

So for me and my house this turns out to be a very good feature. If the brush did not spin on the short haired carpets though I would be very dissapointed.

Mcaleer1

Was this ever solved?