Device offline


Its been a month exactly that I purchased roborock s6 maxv , it was working fine for couple of times and now the device is offline in my app. I tried resetting but no luck, tried to change the location but it’s not letting me in app, please help!

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  • Hello,

    It is offline so that you can not access it via Roborock app. Instead, you need reconnect it to the home wifi.

    alex11/20/2020      06:00

    Same issue here. I have S6 pure. I tried to press both two buttons to reset the wifi but it couldn't connect to the wifi at all. Please help. Thank you.

    RR_SupportStaff Member11/20/2020      08:04

    which step you get stuck?

    You can send us a video of the wifi connection process.


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