Roborock S5 max

Hi eveyone, any one had issues with Roborock S5 max scratching Hardwood floor?! It happens with the mop and without the Mop.Dont know what to do? Brush is clean and everthing is clean under the vaccum. What can cause that? Thanks in advanced.

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  • Hello,

    That's quite strange. All that touches the ground are just brush hair and the rubber wheel. 

    Could you pls record a video showing the following process and send it to us?

    1. Pls check if the main brush cover is well installed. If it is, you'll hear the "click" sound when you install it.

    2. Pls check if there's anything stuck in the wheel. You can turn the wheel to have a check.

    3. Remove the mopping module.

    4. Start the robot to see if it'll leave scratches and send us a video to show the abnormal behavior if it is.

  • Did you resolve problem and how?

    Many thanks.


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