Hi,
Since a week or so there is no longer a possibility to select the floor where the Roborock cleaner is at.
I have a S5 max. It used to be possible in the default screen:
My wife has an I phone, there it is still possible?
Any thoughts how to fix this? (and yes my phone and app is updated to the latest)
Thanks!
Hello,
is your device T7 Pro or S6 MaxV?
Do you mean that the option to switch map on the home map interface is gone? If yes, do not worry, it is moved to the "edit map" - map management page.
And there is no need to switch map manually, the robot can detect the floor and switch to the corresponding map automatically.
Besides, you still can change the map manually.
It sounds like you are still not acknowledging that removing map selection from the home page is causing your customers issues. It is inconvenient to go several steps in Map Manage to select a map, and counter-intuitive to have to "restore" a map just to select one. Also, you are not acknowledging that the robot has problems figuring out which map it should use. It is not "automatic" as you say.
It should not be automatic. I put my robot on the first floor and say I want room 1 & 2 to be cleaned only (for example).
If I select clean without changing my maps, it cleans all.
So I have to change map if I want to make a room selection.
Anyhow the work arround (button to restore map) should work. (restore gave me the idea that I goes back to an pervious version of the map 😅)
I see, thanks for your reply and info.
We will let our RD team and they will work on it and optimize it. For now, you can use the "restore" function as a workaround.