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Error 14

Nima 958 1 0

My Roborock S5 started to give error 14 after less than a year use. What should I do? How can I request warranty to fix this?

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  • RR_SupportStaff Member

    If you have wiped charging contacts, could you send us pictures of charging contacts on dock and underneath of the robot as the attached picture "charging contact"?


    Please check if the dock charger is working or not.

    The indicator light on top of the dock should be solid on without the robot and off with the robot placed on it. See attached picture.

    ​​​​​​​


    Kindly double confirm if the cable and the slot of the dock are well connected.

    Please push the cable head into the slot at bottom of the dock very hard. See the video below.


    When and where did you purchase this S5?

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