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"The current network is slow" error for the last 2 days

laylaykubi 287 4 2

"The current network is slow" error for the last 2 days

laylaykubi 287 4 2

It's been over 1 month since I bought the Roborock S5 Max.

For the last 2 days it says "The network is slow" error on the map screen and doesn't show the map.

I have recreated the map and still not loading and giving the same error.

What just happened suddenly and map is not loading any more!

It is so frustrating!

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  • laylaykubi

    It was fixed on the 3rd day. Hope it doesn't happen again!

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    RR_Support
    RR_SupportStaff Member12/12/2020      13:28
    @laylaykubi:

    Hello. thanks for your update.


    It was the server issue, which has been resolved already.


    If you have any further question, be free to let us know.

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  • stevefrom2620

    I am having the exact same problem. It loads ... eventually ... after several retries and I repeat the same issue almost every day. Was working flawlessly until recently.

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    RR_Support
    RR_SupportStaff Member12/22/2020      14:10
    @stevefrom2620:

    Try to reboot the robot first. You can hold the power button for 3-5 seconds to do so.


    If it is still the same, try to reset the robot's wifi and reconnect it.

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