New S6 will not update firmware to 3.5.8_2516zen_master_6612/30/2020 05:42 724 3 0

zen_master_66

I received a new S6 for xmas....followed instructions....wifi connection is good and i can see on the network. When first was setting up I updated firmware to 3.5.41048.....then later i received a notification to update firmware to 3.5.82516.....i get an immediate 100%...then fail to update, tap to refresh...i have tried most of the suggestions---hotspot, different apps, DNS revision....

what am i missing---especially when it has updated previously---is this my issue?

RR_Support

Pls make sure your robot is on dock and the battery is more than 20% when you try to upgrade its firmware version. If upgrading failed, try methods below:

1. Check if there is new version of Mi Home app in google play or app store. You can uninstall and reinstall the APP also.

2. Move robot close to router and test again.

3. Move robot away from dock and reboot it by pressing and holding power button.

4. Switch region of app and add robot to app again to test. You need re-add robot to app when region is switched.

5. Change the primary/secondary DNS server on the main router to 8.8.8.8/8.8.4.4.

6. Besides, you can connect the robot to the mobile hotspot to give it a shot. 

You must get 2 smart phones( A and B) .

1. Enable phone A's hotspot in phone's setting and create a name and password of hotspot.

2. Use phone B to install app and try to make robot cleaner connect hotspot sent from phone A.

Forget about the wifi from router in the whole process.

Mike

I have the same problem, I tried some reccomandations below and no succes and you ? Did you try somethings ?