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S5 asked for firmware update, now it won't connect to network or allow network reset

Kelly 784 7 0

S5 asked for firmware update, now it won't connect to network or allow network reset

Kelly 784 7 0

The Mi app said the S5 had a recommended firmware update today so I had it update. After it restarted it has been "offline" in the app. I attempted to reset the wifi but it never goes further than "scanning", even if I manually connect to the Roborock S5 network on my phone or tablet.

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  • RR_SupportStaff Member

    Hello,

    Could you use another phone to take a video showing how you connect device to app and send us the video? We believe video could help us figure out a solution.

    We suggest you put phone's camera close to phone screen. Besides, also record how wifi indicato) flashes in connection process.

    You could upload video to google drive and share us the link if video file is large.


    Also, you can try to:

    1. clear the cache on the app.
    2. reinstall the app
    3. reboot the router and your robot
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    Kelly
    Kelly01/02/2021      00:46
    @RR_Support:

    1, 2 & 3 attempted with no change

    Video of last attempt to connect available at https://drive.google.com/file/d/1Dd2ZPpeVFTjE90DI8KvCNkiqOuzdukcw/view?usp=sharing

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    RR_Support
    RR_SupportStaff Member01/02/2021      06:30
    @Kelly:

    That is weird. What is the serial number of your robot?


    Try to change the another cellphone to have a try.

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    Kelly
    Kelly01/02/2021      15:42
    @RR_Support:

    I have tried with cellphone and tablet, same result.

    R0028S94105023

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