Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Pls make sure your robot is on dock and the battery is more than 20% when you try to upgrade its firmware version. If upgrading failed, try methods below:
1. Check if there is new version of Roborock app in google play or app store. You can uninstall and reinstall the APP also.
2. Move robot close to router and test again.
3. Move robot away from dock and reboot it by pressing and holding power button.
4. Switch region of app and add robot to app again to test.
5. Change the primary/secondary DNS server on the main router to 8.8.8.8/8.8.4.4.
6. Besides, you can connect the robot to the mobile hotspot to give it a shot.
You must get 2 smart phones( A and B) .
1. Enable phone A's hotspot in phone's setting and create a name and password of hotspot.
2. Use phone B to install app and try to make robot cleaner connect hotspot sent from phone A.
Forget about the wifi from router in the whole process.
It works! Thank you!
Good to know.