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Firmware update

betul_akbay 986 1 0

I bought my Roborock S5 Max robot vacuum cleaner on 27.11.2020.

I was using my product without any problems until 2 weeks ago.

After installing firmware 01.13.28, the cleaner started to react unexpectedly. It goes to rooms that I didn't choose when doing room-based sweeping. It has trouble finding its dock after the sweeping process is over.

I never had such problems with the previous firmware. I want to revert to the previous firmware.

I'm waiting for your help.

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  • RR_SupportStaff Member

    Hello,

    Go to cleaning history and send us a problematic cleanup map, please mark the selected room on the map.


    Does full cleaning and zone cleaning have the same issue?


    Use wet cloth to clean the wall sensor and cliff sensors. Turn over the robot and ensure that there is nothing stuck in the wheels.

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