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Roborock S4 - "Extremely" disappointed in carpet cleaning ability

Chris 104 3 0

Roborock S4 - "Extremely" disappointed in carpet cleaning ability

Chris 104 3 0

I'm am very disappointed with this vacuum for which I had high hopes for. This vacuum is only a week old. This vacuum was not cheap. It does not work on our "very very" short pile carpet. On hard floors it works fine. I've run it over the same place three times. A few pieces of lint and 1/2 piece of thread were left behind. I inspected the lint and the thread just sitting there on top of the carpet. Dust bin is empty, filter clean, carpet mode enabled, vacuum set to max, latest firmware. Please advise. I have till the end of the month to return it. Thank you in advance.

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  • RR_SupportStaff Member

    Hello,

    Please send us a clear picture of the carpet you use. Also, you can send us a short video of this issue.


    Where did you purchase the S4? You can email us with the invoice/receipt, including seller's name, order number and purchase date.

    The email address is support@roborock.com

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    Chris
    Chris01/12/2021      00:47
    @RR_Support:

    Sent

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    RR_Support
    RR_SupportStaff Member01/13/2021      07:58
    @Chris:

    Ok, you can wait for their reply.

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