E4 not joining Network.ron01/17/2021 20:44 114 1 0

ron

My new E4 i can't get to join my network. I am using 2.4 and it states i am using 5.2. My router does both

RR_Support

Hello,

Thanks for reaching out. 

The E4 does not support Roborock app, instead, you need use Mi Home app. 

Below is the instruction to connect it. 

https://support.roborock.com/hc/en-us/articles/360030891092-How-to-connect-Roborock-to-Mi-Home-on-an-iOS-device-

https://support.roborock.com/hc/en-us/articles/360030891372-How-to-connect-Roborock-to-Mi-Home-on-an-Android-device-

Note: You need select "Roborock E series" to add it.

If it still does not work, could you send us a video of the wireless connection process?