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S6 118 Right ODO Internal error

Sam 3492 3 0

S6 118 Right ODO Internal error

Sam 3492 3 0

Hello, I have had the S6 model now for a month and it is giving me a S6 118 Right ODO Internal error code. I have reset the S6 twice and updated firmware. It is still giving me the error code. What does the error code mean and how do I fix it?

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  • RR_SupportStaff Member

    If the internal error is related to ODO or wheels, please try the method below:

    1. Put the device on the ground, push it manually onward & backward for around 10 sec (like using an eraser). See video below:

    https://youtu.be/MiBkw_lcTF8

    2. When it feels like there's less resistance on the wheels, start cleaning again to see if it works.

    Notice:

    Manually pushing the device would cause an overheat of the motor. If it couldn't be handled within 10 sec, please wait for a while until the motor cools down, and try it again.

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    Sam
    Sam04/10/2021      19:51
    @RR_Support:

    Hello,

    I am having this same issue again. I’ve tried what was suggested in the video and it is still not working. Is there an issue with the right wheel assembly? What do I do?

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    RR_Support
    RR_SupportStaff Member04/15/2021      12:31
    @Sam:

    Hi, thanks for your reply.

    Have you tried factory reset the device as weel? If you have, but the isssue persists, it's possible the robot needs to be repaired. We suggest you contact support@roborock.com to get further assistance

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