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roborock s5 power button blinking

PolakoSzaf 13835 4 0

roborock s5 power button blinking

PolakoSzaf 13835 4 0

Hello i have a brand new roborock s5, which power light is blinking.

i tried to hard restart it but with no suceess, is there any way i can try to troubleshoot it? i have a second one with spare parts


https://youtu.be/9nj_IaVJWMM

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  • RR_SupportStaff Member

    Please try the method below to factory reset the device See the video below:

    https://youtu.be/bjSVEEgkVn0

    Step 1. Hold the recharge button for 3-5 seconds.

    Step 2. Press the reset button next to wifi LED with a pin just once.

    Step 3. Keep holding the recharge button for 5 seconds after you've pressed the reset button until you'll hear the tone "Restoring the initial version. It will take about five minutes. Please wait with patience". After that, you could stop holding the recharge button.

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    PolakoSzaf
    PolakoSzaf01/27/2021      08:23
    @RR_Support:

    hello, thank you for replying, not sure if you saw my youtube movie, this is exactly what i did.

    i mentioned i have spare parts, from second robot, wondering if there is anything i can replace

    or if there is any software that i can use to connect to this robot by the connection slot by cable

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  • PolakoSzaf

    Hi, i found out battery is not being charged, althought it was at the docking station whole night.

    Docking station is fine, cause im using it daily with my 2nd robot.

    I took out the battery and put it in the properly working robot it immediately show error code 12.


    i put 2nd battery to the faulty unit, but it didnt help, is still blinking.

    Anyone, has some suggestions what else i could try? 

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    RR_Support
    RR_SupportStaff Member01/29/2021      02:58
    @PolakoSzaf:

    Hi, thanks for your reply. There maybe something wrong with the robot, and it may need to be repaired.

    we suggest you contact our support team to get a proper solution, support@roborock.com.

    Note: Please email the purchase info and serial number together with the brief introduction of the current issue. Or you can attach the link.

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