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S6MAXV Roborock plus Alexa skill not working

Mark 481 2 0

S6MAXV Roborock plus Alexa skill not working

Mark 481 2 0

Hi,

I noticed that Alexa the skill isn't working anymire on my Galaxy Note 10 and when I go to the skill in the Alexa app it shows the following for both the previous and latest firmware


edit...... I tried a bunch of stuff and nothing worked. eg Forced close of apps. Unlinked & relinked. Eventually moved to laptop browser to login to Alexa settings and not the Alexa phone app. The Roborock skill was then visible in the browser as normal. I ran a discovery from the browser and the robot was found. Now in the Aelxa phone app the robot device works and there is no "no server unresponsive message", but the skill still shows the message I posted and 'No longer exists' !!!

So the issue is with the Roborck plus skill and alexa phone app. My other skills are OK.


While testing I found that you can now ask Alexa/Roborock to to clean rooms by their name. When was that introduced?


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  • RR_SupportStaff Member

    Hi, sorry for the inconvenience caused.

    1. could you please send us a screen recording to show the issue?
    2. Please tell us which region you've selected in the roborock app.
    3. Please make sure you're using the roborock app.
    4. Could you please tell us your device's info?


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    RR_Support
    RR_SupportStaff Member02/04/2021      09:45
    @RR_Support:


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