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Roborock S5max keeps getting offline everyday

Nitesh 897 3 1

Roborock S5max keeps getting offline everyday

Nitesh 897 3 1

Hi

I purchased this device 3 months ago and it keeps getting disconnected from wifi everyday. I have to reset the wifi before every single use, which sometimes takes >15 minutes. I have also had to remove the device and re-add it multiple times. Any suggestion for what might be the issue?

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  • Rockhauler1

    I too have started having this issue! Everyday it disconnects and shows offline. It has starting doing it in the middle of cleaning. I have to spend time hunting for it as I can not use the app to locate where it stops. I bought this in December 2020 and started having this issue mid January 2021.

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    RR_Support
    RR_SupportStaff Member02/05/2021      08:59
    @Rockhauler1:

    Hi,

    We feel sorry for the inconvenience caused.

    1. We suggest you try and reboot the device to see if the device can be back online automatically (long press the power button to switch off the device and then long press the same button to switch it back on) when you find the device offline.

    2. Please check that the machine works within the coverage of your router.

    3. If there a timer rebooting set for your router, the robot may often get online. If there's the timer, we suggest you remove the timer to have a try.

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  • RR_SupportStaff Member

    Hi,

    We feel sorry for the inconvenience caused.

    1. We suggest you try and reboot the device to see if the device can be back online automatically (long press the power button to switch off the device and then long press the same button to switch it back on) when you find the device offline.

    2. Please check that the machine works within the coverage of your router.

    3. If there a timer rebooting set for your router, the robot may often get online. If there's the timer, we suggest you remove the timer to have a try.

    Like0
    Reply

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