Rocorock S55 no map ?.

alexsunny123 · 02/08/2021 13:09

Hello,

For a long time now, the map cannot load

How can i get it to work? Read somewhere that changing region to china mainland would help. But it says that it won´t let the app operate there and shuts down.

I´ve tried almost anything. Is the RMA or?

thanks

alexsunny

RR_Support · 02/11/2021 02:58

Hi, thanks for reaching out.

The map used to work well, right? If that's the case, please do not select the region to China.

1. Does problem happen at the moment when robot starts from the dock? or it could show map fine before it cleans for some time or some area such as 100 square meters? They are 2 different problems and very important for us to figure out what is wrong.

2. Please send us all info of your robot. See attached picture info.

3. Take the robot off the charging dock, reboot it by long hold the power button and run the app again to see if it works.

4. What is the size of your house? not size already cleaned, but your house's whole size.

5. If you are using Mi Home, tell us which region your Mi Home selects and switch region to the US or Singapore, then re-connect the robot to Mi Home.

6. Clear cache of app.

7. Reinstall app to have a try.

8. Please use your phone data instead of wifi to see whether map will show up.

9. Do you have any other Xiaomi's device, like camera, lamp?

Rocorock S55 no map ?.

Rocorock S55 no map ?.

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