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Roborock s6 MaxV wont go on carpet

Kittenrainbow 671 5 0

Roborock s6 MaxV wont go on carpet

Kittenrainbow 671 5 0

I recently purchased the Roborock s6 MaxV and have 2 of the same area rugs in my home. The first run the vacuum navigated the one in my living room fine but refused to try the identical carpet in my office seemingly detecting it as a cliff / wall. Two days later and it will now no longer clean the carpet in my living room either detecting it as a cliff or wall too. Neither carpet is black or have a complicated patterns and are both lighter than my dark wood floors. I tried to coax it onto the carpet with the remote but it still wont even attempt to get on the carpet. I tried covering the cliff sensors with white paper and it refused to run saying "clean cliff sensors." Is there any way I can make this vacuum clean my carpets or do I just have to return it and go with another brand?

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  • RR_SupportStaff Member

    Hi,

    Could you send us pictures of your carpet for our reference?

    What's the height of the carpet?

    Could you send us a video to show its not cleaning those carpets? We believe a video could help us know what is wrong and give you a solution.

    It is suggested to upload the video online like google drive and send us the video link if the video is large. (remember to add our address to list to access video)

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    Kittenrainbow
    Kittenrainbow02/12/2021      19:02
    @RR_Support:

    Certainly. None of the photos will load in this chat but I have created an album with photos of the carpets, videos, and cleaning maps. The 36 second video / blue map is the living room which it can sometimess find a way on the carpet with pin and go but will skip cleaning. The longer video / yellow map is the office which it cannot do.

    Roborock s6 MaxV wont go on carpet

    https://photos.app.goo.gl/QwQkPBJqHxrtJMpN6
    8 new photos added to shared album


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    RR_Support
    RR_SupportStaff Member02/13/2021      15:40
    @Kittenrainbow:

    Could you use a dry cloth to clean cliff sensors to have a try? See the screenshot for where to find cliff sensors.


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    Kittenrainbow
    Kittenrainbow02/17/2021      05:59
    @RR_Support:

    Hello, I can confirm that I have cleaned those sensors that it will still not attempt to clean the carpet in my office (video 2). The unit is brand new and has never been able to clean this carpet. I am ocassionally able to get it to clean the living manually but it will skip it in its normal clean

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