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Google Home Linking Issues?

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Google Home Linking Issues?

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Anyone else having ongoing problems with linking to google home? It worked fine until roughly 2 weeks ago when there were reports of "server issues" at Xiaomi/Roborock OR when I did the firmware update. Since then I have tried everything on the user side to clear and reset cache on the google home/assistant apps, and so on. In google home I keep getting "couldn't update setting, check your connection" error and Roborock never shows up in google home. I check my linked accounts in google and Roborock shows it is linked. I remove/unlink and relink and same result every time. Everything else I run through Google home works and the Roborock itself is connected to WiFi and runs it's schedules. There must be something on the Roborock side that is not authenticating. I have seen a few posts regarding this same issue but it appears many who had issues, it self resolved within a few days.


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  • RR_SupportStaff Member

    Hi, sorry for the inconvenience. Could you please send us a screenrecording and tell us a your device's SN and region?


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    S1093
    S109303/01/2021      10:20
    @RR_Support:

    Model : roborock.vacuum.s5e, Serial Number : R0506S03300445, UID : rr5da7465d4c1830, App Version : 2.3.32(Android 30), Firmware Version : 01.13.40, Plug-In Version : RRMDX1062, DID : ty_ebc4aeba4deee0c29binyn, Wi-Fi Name : DangerousVirus, IP Address : 192.168.1.24, MAC Address : 64:90:c1:08:8d:f6,


    https://youtu.be/b5tR1TUCaIw

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    RR_Support
    RR_SupportStaff Member03/02/2021      03:55
    @S1093:

    Hi, thanks for your reply.

    We have forwarded your issue to our tech team. We'll let you know once we get any updates.

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    S1093
    S109303/02/2021      09:53
    @RR_Support:

    Thanks

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  • S1093

    It is miraculously working, I removed and re added works with google and it worked

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    RR_Support
    RR_SupportStaff Member03/04/2021      01:45
    @S1093:

    Hi, thanks for your updates. The tech team has fixed the issue yesterday. If you have any other questions, please feel free to contact us.

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