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I can't connect to google home.

Tanktonk 263 7 3

I can't connect to google home.

Tanktonk 263 7 3

When I tried to add roborock service link to google home, I got error(see screenshot) and I couldn't further proceed. Is this because Google blocks roborock?

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  • Bink

    I've been having similar issues every few days. Extremely annoying.

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    RR_Support
    RR_SupportStaff Member02/27/2021      16:24
    @Bink:

    Hi, sorry for the inconvenience. Could you please send us a screenrecording to show the issue? Please also tell us which region you've selected when you register the account. Please also tell us your device's info.

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    JimmyA
    JimmyA02/28/2021      16:59
    @RR_Support:

    Same issue in Canada. Both my brother and i are having the same issue.

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  • Tanktonk


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    RR_Support
    RR_SupportStaff Member02/27/2021      15:59
    @Tanktonk:

    Hi, sorry for the inconvenience. Could you please send us a screenrecording to show the issue? Please also tell us which region you've selected when you register the account. Please also tell us your device's info.


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    Tanktonk
    Tanktonk02/28/2021      05:33
    @RR_Support:

    Hi, The screenshot of the issue is shown above. Google home keeps saying 'Couldn't update the setting. Check your connection'. I already sent other information(serial no and personal data) via email to support@roborock.com

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    RR_Support
    RR_SupportStaff Member03/02/2021      04:14
    @Tanktonk:

    Hi, thanks for your reply. We've forwarded the feedback to our tech team and will let you know if we get updates from them.

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