I have been loving this vacuum for a few months and now suddenly it is offline. Last night it got stuck in something and I didn’t know ... so it ran out of power. After charging I wanted to manually start iy with the app and it said offline. I tried resetting the wifi and no luck. Then I tried factory reset and getting it online, also no luck.
I updatthe firmware about a week or two ago nothing else has changed. This only happened today though, and I wonder if running its battery all the way down triggered something, even though getting stick and not addressed until the next day happened once before.
Hi, thanks for reaching out.
Could you please tell us which app you're using and on IOS or android phone? We'll suggest accordingly.
Hi, please also tell us your device's model number, like S5, S5ma, etc.