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Laser Sensor Error

STEFANIE 193 1 0

Laser Sensor Error

STEFANIE 193 1 0

I have Roborock vakum S5 Max and get a trouble of Laser Sensor Error. What i suppose to do ? Is it should change the Laser Sensor parts ? Where should i buy the part ?

Do you have a guidance how to open the Laser Sensor Part in youtube channel ?

Thanks in adv.

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  • RR_SupportStaff Member

    Hi,

    Sorry for the inconvenience caused.

    1. Could you pls first check if the laser head can spin by itself or not when you start the robot?

    If Laser head is not spinning, could you pls check if there is anything stuck on it? You could use a pen to move it manually first and start device again to see if it works.

    2. If the issue still persists, could you please send us a video to show the abnormal behavior? It is suggested to upload the video online like google drive and send us the video link if the video is large. (remember add our address to list to access video)

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