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Robot offline

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Robot offline

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How can I connect my Roborock it shows offline on my app

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  • RR_SupportStaff Member

    Hi, thanks for your reply.

    We suggest you reboot your robot by holding the power button to turn it off first and then hold the same button to turn it back on to see if the device can be back on line automatically.

    If no, we suggest you remove the offline device from your app first, and try reset wifi to reconnect the device.

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    Kremer Cellars
    Kremer Cellars06/02/2021      20:45
    @RR_Support:

    My s6 Pure (two weeks old) is now offline. I've reset the wifi AND I've deleted and reinstalled the app. Still offline. Now what? Please help. Wifi light is slowly flashing on the device (thus waiting) but the wifi shows on my iPhone as connected. Still "device offline."

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    Kremer Cellars
    Kremer Cellars06/02/2021      20:58
    @Kremer Cellars:

    Redid all steps - again. It worked this time.

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    RR_Support
    RR_SupportStaff Member06/05/2021      09:50
    @Kremer Cellars:

    Hi, thanks for your updates.

    If there's anything else we can help with, please feel free to contact us!

    Best regards.

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