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Roborock could not stop finding dock after going back to starting point

Anna 1720 1 1

Roborock could not stop finding dock after going back to starting point

Anna 1720 1 1

”you don't need to move the charging dock together with the vacuum to the other floor. You just need to move the vacuum alone to map that floor. The vacuum will come back to the starting point where you let it start the cleaning” in : https://support.roborock.com/hc/en-us/articles/900002181666-How-to-create-multiple-maps-for-multi-level-house-

I put charging dock at 1st floor, I just moved Roborock S5 max to 2nd floor and let it clean. After it cleaned the 2nd floor, it could not stop finding charging dock after going back to starting point , it just went around to find charging doc. Does my Robot get something wrong? What do I have to do?

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  • RR_SupportStaff Member

    Hi, thanks for reaching out.

    Would you please check if the steps you've taken to create the multiple floor maps are correct? Especially the fifth point:

    First of all, please make sure there's WIFI coverage on the other floor.

    If there is, kindly follow the steps below to create the multi-floor maps:

    1. Tap the "Edit map" button on the bottom right corner of the map, and choose "My Map" from the pop-up banner.

    2. Turn on the "Map saving (Beta)" function, switch the "Home" section from "Single-story" to "Multi-story". Please make sure you've tapped the checkmark icon on the top right corner of the screen after you've chosen "Multi-story", otherwise the setting wouldn't be saved.

    3. Please create the map for the main floor by tapping the "Create", and then the"Clean"option. Make sure the robot starts from the dock and returns to the dock, without interruption during the process.

    4. When you plan to create the map for the second floor, please make sure there's WIFI coverage there.

    5. Make sure the robot is now located on the other floor. Then press "Create", and "Clean". The robot will speak "Starting to clean". Please wait until it completed the cleaning, and don't manually move the robot or interrupt the process.

    You can check the attached screenshots for your reference.


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