S5 navigation issuesSCL05/18/2021 17:51 499 4 0

SCL

Hello (from France),

I've been using my Roborock S5 for 2 or 3 years now.

Since 1 ( or 2 months) ago it cannot complete a full clean-up by covering 100% of the area of my house. Previously it was working well. See screenshots included, there are definitively holes in the map.

I've read several post from previous users having same problemes and here is was i tried :

• Cleanup detectors
• Remove of the mop
• Reset of the map
• Deactivation of the map generation

Nothing changed, the bug is still present.

I was considering doing a hard reset but it's likely to not solve the issue.

So what's the solution. Please help me !

Is there a device to replace (detector, lidar, wheels or something else) ? Please let me know :)

Thank you for your help !

RR_Support

Hi,

Thanks for reaching out.

Most missed cleaning and abnormal cleaning trace issue are caused by wall sensor (at right side of device see attached picture). 

We suggest you use wet cloth or tissue to clean wall sensor first, and then use dry tissue or cloth to clean it. Do it for multiple times. You need clear everywhere of sensor glass.

If problem still exists, could you please send us picture of wall sensor? You need to turn on the flash of your phone when taking photo of wall sensor so that it could show the inside of the sensor clearly.

SCL

I've double cleaned and everything's ok now !

Thank you for the help :)