Hi - my Roborock S5 Max says it is offline. I've followed the instructions to reconnect but it is still not working. When I get to connect device - the device does not show. I'm using Aplle iphone 12 pro IOS 14.5.1
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Hi, thanks for your reaching out.
Could you please use another phone to take a video showing how you connect the device to wifi via the app and send us the video? We believe the video can help us figure out a solution.
1. We suggest you put the camera close to the phone screen.
2. Please also record how the wifi indicator (see attached picture) flashes in the connection process.
It's suggested to upload the video to google drive and share us the link if video file is large (please don't forget to give us the permission to view the video).
I also have this problem with my s5 max. After resetting my wifi 4 times, I decided to never buy roborock products again. I have successfully reconnected my robot and it works, but for the money I am expected to pay for this product, I should not have to keep doing this. Also because this issue has not been resolved still, I do not trust that roborock can make products that are worth purchasing.
We feel sorry for the inconvenience caused.
Normally, the device can get back online automatically without having to reset wifi. May I know if the device is still constantly offline?
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